How OnnTime handles customer and partner information.
Last updated: 13 July 2026. This policy explains how OnnTime Solutions collects, uses, shares and protects information when you use our website, contact forms, WhatsApp links or assisted financial-services support.
Information We Collect
- Contact details such as name, mobile number, email address and city.
- Service requirements such as gold loan, loan transfer, account opening or CSP-related interest.
- Information needed for partner coordination, eligibility discussion, document collection or appointment scheduling.
- Website usage information such as device, browser, page visits and interaction data.
- Communication records from calls, forms, WhatsApp or support interactions.
How We Use Information
- To contact you about your service request.
- To connect you with suitable bank, NBFC, CSP or financial-service partners.
- To support lead processing, appointment coordination, KYC handoff and customer service.
- To improve our website, workflows, training and fraud-prevention processes.
- To meet legal, regulatory, audit, compliance and dispute-resolution requirements.
Sharing With Partners
OnnTime is a fintech aggregator and assistance partner. We may share relevant information with banks, NBFCs, CSP operators, verification partners, service providers, technology vendors, legal advisors or compliance teams when needed to process your request or operate our services.
We do not sell personal information. We share information only for legitimate business, service, compliance or legal purposes.
Financial Data Note
Loan approval, valuation, disbursal, KYC acceptance, account opening and financial-product terms are controlled by the respective regulated partner. OnnTime does not independently approve loans or act as a bank/NBFC.
Data Security and Retention
We use reasonable administrative, technical and operational safeguards to protect information. No digital or assisted process can be guaranteed as fully secure, but we work to reduce unauthorized access, misuse and accidental loss.
We retain information for as long as needed for service delivery, legal compliance, audit, dispute handling, fraud prevention and business records.
Your Choices
You may request correction, update or deletion of your information, subject to legal, regulatory, audit and partner-processing limitations. You may also opt out of non-essential promotional communication.
For privacy requests, contact us at info.onntime@gmail.com or call +91 7838700429.